For tenants - Proactive Property Management

How do I report a maintenance issue?

You can report maintenance issues by emailing us directly or filling out the maintenance request form on our website. Please provide details and photos if possible. For urgent issues (e.g., water leaks, power outage), call us immediately on 0275279009.

What is considered an emergency repair?

Emergency repairs include:

Burst water pipes or major leaks
No power or hot water
Gas leaks
Broken locks or windows affecting security

If you’re unsure, contact us and we’ll advise you.

How do I pay my rent?

Rent is paid via bank transfer or through your online tenant portal. Your payment schedule and account details are included in your tenancy agreement.

What happens if I can’t pay rent on time?

Please contact us immediately. We understand that unexpected things can happen. Communication is key, and we can discuss potential solutions or payment plans.

Can I have a pet in the property?

Pets are only allowed if written permission is granted by the landlord. Please check your tenancy agreement or contact us to discuss.

Am I allowed to make changes to the property (e.g. painting walls, hanging pictures)?

All modifications, even minor ones, must be approved in writing. Please send us your request before making any changes.

How much notice do I need to give before moving out?

This depends on your tenancy agreement. Typically, you need to give at least 21 days’ notice in writing. Check your agreement or contact us to confirm.

What should I do before moving out?

Provide written notice
Clean the property thoroughly (including carpets, oven, windows)
Remove all personal items and rubbish
Return all keys
Leave the property in the same condition as when you moved in (fair wear and tear expected)

Will I get my full bond back?

Your bond will be refunded after the final inspection, provided the property is left clean, undamaged, and all rent is paid up to date. Any deductions will be explained to you.

How often will inspections occur?

Routine inspections are usually carried out every 3-4 months. You’ll be notified in advance and given at least 48 hours’ notice.

What should I do if I lose my keys?

Contact us right away. If the locks need to be changed, this may be at your cost unless it’s an emergency or the property is compromised.

Can I sublet the property or have someone move in with me?

No, subletting or allowing new tenants without permission is not allowed. Please contact us to discuss any changes to the tenancy.

What is ‘fair wear and tear’?

Fair wear and tear refers to the natural deterioration of the property through normal use (e.g. faded curtains, worn carpet). Damage from neglect or misuse is not considered fair wear and tear.